Records Technician – Abuse Hotline Intake

My Florida Families; Tampa (FL); On-site; USD 36,000 - 50,000; Full time

Job summary

The Department of Children and Families in Tampa, FL is seeking a Records Technician (Career Service) to handle abuse reports from the Florida Abuse Hotline, coordinate with FAHIS, CIS and FSFN, and prepare intake case records for CPI assignments.

This role requires a high school diploma, Microsoft Office proficiency and clerical experience; occasional weekends/holidays; bilingual abilities may be considered. The position serves to support a multi-function Family Safety Unit.

Qualifications

• High School Diploma or equivalent.
• Microsoft Office Suite experience.
• Two years of clerical experience preferred.
• Must be able to work occasional weekends and holidays.
• Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process.

Responsibilities

• Receive, review and assign abuse reports from the Florida Abuse Hotline.
• Coordinate with FAHIS, CIS and FSFN.
• Review databases for previous or open investigations and involvement with family safety programs.
• Provide clerical support for a multi-function Family Safety Unit.
• Prepare intake case records for CPI for cases received via Hotline.
• Assign cases to CPI or CPI Supervisor.
• Package investigation information and conduct diligent searches.
• Archive case files and maintain logs.

Skills

Effective communication

Data organization

Meeting facilitation

Data analysis

Problem solving

Report writing

Decision making

Planning and organizing

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Department of Children and Families in Tampa, FL is seeking a Records Technician (Career Service) to handle abuse reports from the Florida Abuse Hotline, coordinate with FAHIS, CIS and FSFN, and prepare intake case records for CPI assignments.

This role requires a high school diploma, Microsoft Office proficiency and clerical experience; occasional weekends/holidays; bilingual abilities may be considered. The position serves to support a multi-function Family Safety Unit.