RECORDS TECHNICIAN - 60075112

My Florida Families; Tampa (FL); On-site; USD 36,000 - 50,000; Full time

Job summary

The Department of Children and Families in Tampa, FL is seeking a Records Technician (Career Service) to handle abuse reports from the Florida Abuse Hotline, coordinate with FAHIS, CIS and FSFN, and prepare intake case records for CPI assignments.

This role requires a high school diploma, Microsoft Office proficiency and clerical experience; occasional weekends/holidays; bilingual abilities may be considered. The position serves to support a multi-function Family Safety Unit.

Qualifications

• High School Diploma or equivalent.
• Microsoft Office Suite experience.
• Two years of clerical experience preferred.
• Must be able to work occasional weekends and holidays.
• Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process.

Responsibilities

• Receive, review and assign abuse reports from the Florida Abuse Hotline.
• Coordinate with FAHIS, CIS and FSFN.
• Review databases for previous or open investigations and involvement with family safety programs.
• Provide clerical support for a multi-function Family Safety Unit.
• Prepare intake case records for CPI for cases received via Hotline.
• Assign cases to CPI or CPI Supervisor.
• Package investigation information and conduct diligent searches.
• Archive case files and maintain logs.

Skills

Effective communication

Data organization

Meeting facilitation

Data analysis

Problem solving

Report writing

Decision making

Planning and organizing

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Select how often (in days) to receive an alert:

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Working Title: RECORDS TECHNICIAN - 60075112

Records Technician (Career Service)
Department of Children and Families Tampa, FL

Open Competitive
Current employees will be compensated in accordance with the DCF salary policy.

Monday - Friday 8:00 am to 5:00 pm

What you will do:

In this position you will be responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally you will follow up with the appropriate supervisory personnel to ensure they are aware of pending investigations and sta ff assignments.

How you will make an impact:

• Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN).
• Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs.
• Provide clerical support for a multi-function Family Safety Unit.
• Prepare intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline. *Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Outof- town Inquiry Request that is received.
• Assign cases to CPI or CPI Supervisor.
• Package investigation information and conduct diligent searches.
• Archive case files and maintain rotation and case logs.

Qualifications:

• High School Diploma or equivalent.
• Microsoft O ffi ce Suite experience.
• Two years of clerical experience preferred.
• *Must be able to work occasional weekends and holidaysAdditional Information/Requirements:
• Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview.
• Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview.

Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of eff ective communication.
• Knowledge of the methods for organizing and presenting data.
• Ability to conduct meetings and to make presentations.
• Ability to collect, record and analyze data relating to records or operational procedures.
• Ability to utilize problem-solving techniques.
• Ability to prepare reports.
• Ability to make decisions in a timely manner.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate eff ectively.
• Ability to establish and maintain eff ective working relationships with others.

Candidate Profile (application) must be completed in its entirety:

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement "See Resume" in place of entering work history.

If you experience problems applying on line, please call the People First Service Center at [phone].

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits. For a more complete list of benefits, visit www.mybenefits.myflorida.com.Growth Opportunities: With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and diffi cult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-suffi cient families, and advance personal and family recovery and resiliency. Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. To learn more please visit https://www.my flfamilies.com/.

SELECTIVE SERVICE:

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .

BACKGROUND SCREENING REQUIREMENT:

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, finger-printing for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Disability Accommodations:

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

Drug-Free Workplace:

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE:

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TAMPA, FL, US, 33602 TAMPA, FL, US, 33637 TAMPA, FL, US, 33610 TAMPA, FL, US, 33680 TAMPA, FL, US, 33617 TAMPA, FL, US, 33609 TAMPA, FL, US, 33614 TAMPA, FL, US, 33604 TAMPA, FL, US, 33606 TAMPA, FL, US, 33620 TAMPA, FL, US, 34748 TAMPA, FL, US, 33611 TAMPA, FL, US, 33672 TAMPA, FL, US, 33616 TAMPA, FL, US, 33634 TAMPA, FL, US, 33613 TAMPA, FL, US, 33605 TAMPA, FL, US, 33625 TAMPA, FL, US, 33612 TAMPA, FL, US, 33619 TAMPA, FL, US, 33615 TAMPA, FL, US, 33626 TAMPA, FL, US, 33618 TAMPA, FL, US, 33607

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.