Records Management Systems Specialist

State of New Hampshire; New Hampshire; On-site; USD 35,000 - 47,000; Full time

Job summary

State of New Hampshire is seeking a Records Management Coordinator (Program Specialist III) in Concord, NH. The role focuses on coordinating, analyzing, and configuring the Division of Fire Standards and Training and EMS RMS systems, creating workflows, and providing technical support for internal and external users.

Minimum qualifications include a Bachelor's degree with 1 year of experience or an equivalent combination of five years of education and experience, plus a valid driver's license.

Qualifications

• Bachelor's degree and 1 year of experience OR equivalent combination of 5 years education and experience after completion of high school.
• Education and experience must be in business or public administration, emergency services, computer systems management or administration, computer science/information technology, project management or process improvement, data/records management, or a closely related field.
• Valid driver’s license or access to statewide transportation.

Responsibilities

• Administers and manages multiple RMS including system settings and configurations, workflows, user accounts and permissions, user interface pages, validations, data quality, data displays, data dictionaries, integrations and other related system functions.
• Provides technical in-person and phone support to RMS users, including building data queries and reports, account management, user/group setup, troubleshooting, and CQI programs.
• Designs search queries and extracts, cleans, compiles, analyzes and summarizes information for reporting and presentation to support needs.
• Performs detailed troubleshooting to identify complex problems and develop/compare options and implement solutions.
• Resolves system errors, configuration conflicts, or workflow issues and works with RMS vendors on higher level issues; assists in system enhancements.
• Applies knowledge of integrations between multiple RMS and division operations to maintain and enhance each system.
• Facilitates process mapping and workflow analysis to translate processes into efficient electronic workflows.
• Works with staff and public to provide expertise, training, troubleshooting and support and promote operations.
• Adheres to state and federal privacy rules related to protection of personal information.

Education

Bachelor's degree and 1 year of experience OR equivalent combination of 5 years education and experience after completion of high school

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Access

SQL

Power BI

Job description

State of New Hampshire is seeking a Records Management Coordinator (Program Specialist III) in Concord, NH. The role focuses on coordinating, analyzing, and configuring the Division of Fire Standards and Training and EMS RMS systems, creating workflows, and providing technical support for internal and external users.

Minimum qualifications include a Bachelor's degree with 1 year of experience or an equivalent combination of five years of education and experience, plus a valid driver's license.