RECORDS MANAGEMENT COORDINATOR

The State of New Hampshire; Concord (NH); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Dental Plan at minimal cost

Wellness Program

Flexible Spending Accounts

Life Insurance

Job summary

The State of New Hampshire is seeking a Records Management Coordinator to oversee and configure multiple Records Management Systems (RMS). You will develop workflows, manage configurations, and provide expert support to internal, external, local, state and federal users.

Requirements include a bachelor’s degree and 1 year of relevant experience or alternate education/experience, a valid driver’s license, and the ability to pass background checks. On-site 40-hour work week and non-exempt status.

Qualifications

• Bachelor’s degree plus 1 year of experience or 5 years of education/experience after high school in business or public administration, emergency services, IT, or records management.
• Valid driver’s license or access to statewide transportation.
• Pass fingerprint-based background check and motor vehicle record check.

Responsibilities

• Administers and manages multiple RMS including system settings, configurations, workflows, user accounts and permissions.
• Provides technical in-person and phone support to internal or external RMS users; assists with data queries and reports; manages passwords and permissions.
• Designs queries and extracts; analyzes and summarizes information for reporting to support the division.
• Troubleshoots complex problems; reviews information to evaluate options and implement solutions.
• Resolves system errors and works with RMS vendors on higher level issues; assists in system enhancements.
• Applies knowledge of integrations between RMS and division operations to maintain and enhance each system.
• Facilitates process mapping and workflow analysis to create efficient electronic workflows in RMS.
• Communicates with staff and the public to provide expertise, training, and support; promotes division operations.
• Adheres to privacy rules protecting information.

Skills

Excel

Word

PowerPoint

Access

SQL

Power BI

Education

Bachelor’s degree in business/public admin/EMS/computer science

Tools

RMS (Records Management System)

Job description

RECORDS MANAGEMENT COORDINATOR (Job ID: 53617)

State of New Hampshire Job Posting

Department of Safety

Division of Fire Standards and Training and EMS

Bureau of EMS

98 Smokey Bear Blvd

Concord, NH 03301

Position #41977

$25.40/hour - $34.14/hour - 40 Hours per Week

The State of New Hampshire, Department of Safety, Division of Fire Standards and Training and EMS, Bureau of EMS, has a full-time vacancy for a Records Management Coordinator (Program Specialist III) SOC Title 15-1210 COMP-INFO ANALYSTS-1. This position has a 40-hour work week and is considered non-exempt.

Summary:

To coordinate, analyze and configure the system administration of the Division of Fire Standards and Training and Emergency Medical Services multiple Records Management Systems (RMS). by creating and administering operational workflows and managing system configurations to provide a broad range of tools and technical and advisory support for internal, external, local, state and federal users.

YOUR EXPERIENCE COUNTS:

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Bachelor's degree and 1 year of experience OR equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in business or public administration, emergency services, computer systems management or administration, computer science/information technology, project management or process improvement, data/records management, or a closely related field.

License/Certification: Valid driver’s license or access to statewide transportation.

Other Requirements:

• Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.
• Periodically travels to perform on site visits with state stakeholders to provide support for agency configuration of the software systems or represent the Division as a subject matter expert.

Trainee Option: Not Applicable

PREFERRED QUALIFICATIONS:

Experience in medical or emergency services field, including nursing, certification by the National Registry of EMTs or fire service.

Experience in positions requiring the independent application of critical thinking and complex problem-solving skills; the ability to engage in active learning within progressively complex systems; and competency in systems analysis, process evaluation, and troubleshooting.

Experience using various technologies, including learning new programs and software such as Microsoft Excel, Word, PowerPoint®, Access, SQL, Power BI, relational database use and management of complex Records Management Systems.

AFTER-HIRE REQUIREMENTS:

None

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Broad Group Level Advancement Available: Yes No

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

• Administers and manages multiple RMS including system settings and configurations, workflows, user accounts and permissions, user interface pages, validations, data quality, data displays, data dictionaries, integrations and other related system functions.
• Provides technical in-person and phone support to internal or external RMS users in tasks such as assisting with building data queries and reports, account management (passwords and permissions, etc.), user and group setup, troubleshooting user interface and system errors and implementing Continuous Quality Improvement programs.
• Designs search queries and extracts, cleans, compiles, analyzes and summarizes information for reporting and presentation as needed to support Division or stakeholder needs.
• Performs detailed troubleshooting to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Resolves system errors, configuration conflicts, or workflow/user interface setting issues and works with RMS vendors on higher level system issues. Assists in the development of system enhancements and holds vendors accountable for contracted requirements.
• Applies knowledge of the integrations between the Division’s multiple records management systems and the operational functions of the Division to maintain and enhance each system in support of a variety of program policies and procedures.
• Facilitates and develops process mapping and workflow analysis with Division staff in order to simplify and translate the processes into efficient electronic workflows and features in the Divisions’ Records Management Systems.
• Works cooperatively and communicates clearly with internal staff and the general public to provide expertise and customer services including training, troubleshooting and general support and promotion of the Division’s operation, mission and use of the various RMS.
• Adheres to all state and federal privacy rules related to protection of personal information, educational records, and system security.

For further information please contact Justin Romanello, Bureau Chief, at [e-mail] or [phone].

*TOTAL COMPENSATION INFORMATION

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state-paid life insurance plus additional low-cost group life insurance
• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH1-800-735-2964