Records & Information Governance Specialist

RR Donnelley & Sons; Washington (District of Columbia); On-site; USD 35,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RRD is seeking a Records Analyst in Washington, DC, to deliver exceptional client service in records management, matter mobility, and information governance. The role requires navigating digital and electronic records systems, ensuring compliance with policies, and coordinating with clients and vendors to process records requests.

The ideal candidate will have strong MS Office skills, experience with records software, and the ability to work in a fast-paced environment while maintaining accuracy

Qualifications

• Perform records services per established policies and procedures.
• Assess requests and determine correct process for creating/managing records files.
• Provide proactive customer service to complete records requests.
• Create and manage records files per retention policies, matter mobility, and governance.
• Interface with clients and vendors to package records for release or troubleshoot requests.

Responsibilities

• Meet contracted deadlines for accepting, completing, and delivering all work.
• Handle sensitive and confidential documents and information.
• Train junior staff and assist peer teams as needed.
• Interact with clients in person, over the phone, or electronically.

Skills

Records management

Customer service

Attention to detail

Communication skills

Teamwork

Fast-paced environment

Education

Highschool diploma or equivalent

Higher level education preferred

Tools

MS Office (Word, Excel)

Records software programs

Legal timekeeping system knowledge

Job description

RRD is seeking a Records Analyst in Washington, DC, to deliver exceptional client service in records management, matter mobility, and information governance. The role requires navigating digital and electronic records systems, ensuring compliance with policies, and coordinating with clients and vendors to process records requests.

The ideal candidate will have strong MS Office skills, experience with records software, and the ability to work in a fast-paced environment while maintaining accuracy