Digital Records & Information Governance Analyst

RRD Company; Washington (District of Columbia); On-site; USD 35,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Tuition assistance

Adoption assistance

Job summary

RRD Company in Washington, DC seeks a Records Analyst to deliver exceptional customer service within records services, handling matter mobility, digital records systems, and information governance. You will create and manage paper and electronic records, liaise with clients and vendors, and ensure policy compliance.

Ideal candidates have 3+ years of records experience, strong attention to detail, and solid communication skills, able to work independently or in a team environment under deadlines.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Experience with records software programs for legal records services, records management, information governance, matter mobility and governance

Responsibilities

• Perform records services work according to established policies and procedures.
• Thoroughly assess job request, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle
• Use customer service skills to proactively complete records requests to client satisfaction
• Create new records files and manage existing files according to document retention policies, matter mobility and information governance
• Use experience in records services to navigate unclear requests to ensure compliance with established policies for retention, matter mobility and information governance
• Understand intermediate to complex workings of records policies, digital matter mobility, digital and electronic records systems, and information governance in a virtual, digital, or electronic records environment
• Interface and liaise with clients and vendors, peers and other colleagues to identify, collect, review, and package paper or electronic records for release, or to troubleshoot records requests
• Utilize multiple software applications to identify, collect, review, and package paper or electronic records for release, or to troubleshoot software problems
• Receive, triage, and process inbound paper or electronic records transfers to ensure compliance with protocols and make available for recipients
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• May assist with coordination of records services, preparation, intake, and workflow within team
• May perform Quality Assurance on work of others
• May train more junior staff members
• Assist peer teams in other service lines, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

Customer service

Attention to detail

Time management

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Records software

Legal records software

Job description

RRD Company in Washington, DC seeks a Records Analyst to deliver exceptional customer service within records services, handling matter mobility, digital records systems, and information governance. You will create and manage paper and electronic records, liaise with clients and vendors, and ensure policy compliance.

Ideal candidates have 3+ years of records experience, strong attention to detail, and solid communication skills, able to work independently or in a team environment under deadlines.