Records Specialist — Client Service & Data Management

RRD; Los Angeles (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave

Job summary

RRD is seeking a Records Associate in Los Angeles to deliver exceptional client service in Records services, including file/database maintenance and fulfilling record requests.

You will create records, perform data entry, and ensure proper retention and confidentiality while coordinating with vendors and internal teams. This role requires strong MS Office use and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years’ experience preferably in a legal, banking or large corporate environment.
• Legal records services, record-keeping, records management experience.
• Intermediate skill in MS Office (Word, Excel).
• Knowledge of records management software or legal records systems preferred.
• Ability to prioritize, meet deadlines and handle confidential documents.

Responsibilities

• Perform records services according to policies and procedures.
• Assess requests and determine correct process to manage records.
• Create new records files and enter data into the records management system.
• Locate and retrieve records; liaise with storage vendors as needed.
• Adhere to retention policies and ensure proper handling of records.
• Provide excellent customer service and maintain client relationships.
• Utilize logs/tracking software and manage workloads to meet deadlines.
• Handle up to 50 lbs regularly when moving files/boxes.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Organizational skills

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

RRD is seeking a Records Associate in Los Angeles to deliver exceptional client service in Records services, including file/database maintenance and fulfilling record requests.

You will create records, perform data entry, and ensure proper retention and confidentiality while coordinating with vendors and internal teams. This role requires strong MS Office use and the ability to lift up to 50 lbs.