Associate Records Analyst

RRD; Washington (District of Columbia); On-site; USD 35,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking a Records Analyst to deliver exceptional client service in records management, matter mobility, and information governance. The role involves processing both paper and digital records, applying retention policies, and coordinating with clients and vendors in a fast-paced environment.

You will work with electronic records systems, ensure accurate packaging for release, and support continuous service improvements while maintaining confidentiality and compliance with policies.

Qualifications

• High school diploma or equivalent required; higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience in records services, preferably in legal, banking, or large corporate environments.
• Experience with records software programs for legal records services, records management, information governance, matter mobility and governance.
• Advanced skill in MS Office (Word, Excel).
• Knowledge of a legal timekeeping or job tracking system is preferred.

Responsibilities

• Perform records services work according to established policies and procedures.
• Assess requests to create and manage records Files; ensure completion through lifecycle.
• Use customer service skills to complete records requests to client satisfaction.
• Create and manage records files per retention, matter mobility and information governance policies.
• Navigate complex requests to ensure compliance with retention, mobility and governance policies.
• Understand complex records policies and digital records environments in virtual or electronic contexts.
• Interface with clients, vendors, peers to identify, collect, review, and package records for release or troubleshooting.
• Utilize multiple software applications to identify, collect, review, and package records for release or troubleshoot software problems.
• Receive, triage, and process inbound transfers to ensure protocol compliance.
• Use logs/tracking software for assigned work and meet deadlines.
• Communicate with peers/supervisor/client on job or deadline issues.
• Assist with coordination of records services and workflow within team; potential QA and training duties.
• Interact with clients in person, over phone, or electronically; adhere to policies.

Skills

Customer service

Records management

MS Office

Attention to detail

Interpersonal communication

Education

High school diploma

Higher education preferred

Tools

MS Office

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Records Analyst is responsible for delivering exceptional customer service to our clients in Records services, specializing in matter mobility, digital and electronic records systems, information governance and supporting other general records duties, as needed.

Job duties

(* denotes an “essential function”)

• *Perform records services work according to established policies and procedures
• *Thoroughly assess job request, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle
• *Use customer service skills to proactively complete records requests to client satisfaction
• *Create new records files and manage existing files according to document retention policies, matter mobility and information governance
• *Use experience in records services to navigate unclear requests to ensure compliance with established policies for retention, matter mobility and information governance
• *Understand intermediate to complex workings of records policies, digital matter mobility, digital and electronic records systems, and information governance in a virtual, digital, or electronic records environment
• *Interface and liaise with clients and vendors, peers and other colleagues to identify, collect, review, and package paper or electronic records for release, or to troubleshoot records requests
• *Utilize multiple software applications to identify, collect, review, and package paper or electronic records for release, or to troubleshoot software problems
• *Receive, triage, and process inbound paper or electronic records transfers to ensure compliance with protocols and make available for recipients
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Meet contracted deadlines for accepting, completing, and delivering all work
• *Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• May assist with coordination of records services, preparation, intake, and workflow within team
• May perform Quality Assurance on work of others
• May train more junior staff members
• Assist peer teams in other service lines, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Legal records services, record-keeping, records management experience in a virtual, digital, or electronic records environment
• preferred
• Experience with records software programs for legal records services, records management, information governance, matter mobility and governance
• Advanced skill in the use of MS Office software (Word, Excel)
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasks
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $25.24 - $36.78 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay.

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts

RRD is an Equal Opportunity Employer, including disability/veterans.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.