Records Services & Governance Analyst

RRD; Washington (District of Columbia); On-site; USD 35,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking a Records Analyst to deliver exceptional client service in records management, matter mobility, and information governance. The role involves processing both paper and digital records, applying retention policies, and coordinating with clients and vendors in a fast-paced environment.

You will work with electronic records systems, ensure accurate packaging for release, and support continuous service improvements while maintaining confidentiality and compliance with policies.

Qualifications

• High school diploma or equivalent required; higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience in records services, preferably in legal, banking, or large corporate environments.
• Experience with records software programs for legal records services, records management, information governance, matter mobility and governance.
• Advanced skill in MS Office (Word, Excel).
• Knowledge of a legal timekeeping or job tracking system is preferred.

Responsibilities

• Perform records services work according to established policies and procedures.
• Assess requests to create and manage records Files; ensure completion through lifecycle.
• Use customer service skills to complete records requests to client satisfaction.
• Create and manage records files per retention, matter mobility and information governance policies.
• Navigate complex requests to ensure compliance with retention, mobility and governance policies.
• Understand complex records policies and digital records environments in virtual or electronic contexts.
• Interface with clients, vendors, peers to identify, collect, review, and package records for release or troubleshooting.
• Utilize multiple software applications to identify, collect, review, and package records for release or troubleshoot software problems.
• Receive, triage, and process inbound transfers to ensure protocol compliance.
• Use logs/tracking software for assigned work and meet deadlines.
• Communicate with peers/supervisor/client on job or deadline issues.
• Assist with coordination of records services and workflow within team; potential QA and training duties.
• Interact with clients in person, over phone, or electronically; adhere to policies.

Skills

Customer service

Records management

MS Office

Attention to detail

Interpersonal communication

Education

High school diploma

Higher education preferred

Tools

MS Office

Job description

RRD is seeking a Records Analyst to deliver exceptional client service in records management, matter mobility, and information governance. The role involves processing both paper and digital records, applying retention policies, and coordinating with clients and vendors in a fast-paced environment.

You will work with electronic records systems, ensure accurate packaging for release, and support continuous service improvements while maintaining confidentiality and compliance with policies.