ReceptionistDispatcher

SERVPRO - Cheshire County; Walpole (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

SERVPRO - Cheshire County is seeking a reliable Receptionist/Dispatcher to support our local franchise in New Hampshire. You will handle incoming calls, enter lead information, dispatch referrals, and maintain accurate records to keep customers informed.

The role emphasizes friendly, professional service, effective communication, and collaboration with field teams. A high school diploma and prior office experience are preferred, with a willingness to work 8:00 a.m.–5:00 p.m., Monday–Friday.

Qualifications

• High school diploma or GED is required.
• Prior receptionist/office experience preferred.
• Exceptional customer service skills and strong administrative abilities.
• Excellent verbal and written communication skills required.
• Proficiency with digital tools to complete tasks.

Responsibilities

• Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy.
• Provide exceptional customer service by addressing inquiries and maintaining a friendly, professional demeanor.
• Handle general phone calls and greet visitors to the office.
• Dispatch and track lead calls and referrals to appropriate teams.
• Regularly review the Work in Progress (WIP) board to identify bottlenecks and improvements.

Skills

Customer service

Administrative skills

Verbal communication

Written communication

Phone handling

Scheduling

Education

High school diploma or GED

Tools

CRM systems

Office software

Job description

The Receptionist-Dispatcher plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Receptionist Dispatcher is responsible for maintaining a high level of customer service and assisting with general office duties.

Primary Responsibilities

• Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
• Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
• Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
• Perform other job-related duties as assigned.

Education and Experience Requirements

• High school diploma/GED is required.
• Previous receptionist/office experience preferred.
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours and Additional Working Hours

This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday–Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.