ReceptionistDispatcher

SERVPRO of Coffee, Franklin, Warren Counties; Manchester (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Competitive salary

Tuition assistance

Job summary

SERVPRO Team Ridner is seeking a dependable Receptionist / Dispatcher to join our office team in Manchester, TN. You will be the first contact for customers facing water losses or property emergencies, gathering accurate information and moving jobs forward with the production team.

This role goes beyond answering phones: you will coordinate schedules, enter data, dispatch jobs, and help keep our office organized with strong customer service and digital-tool skills.

Qualifications

• High school diploma or GED required.
• Previous receptionist or office experience preferred.
• Restoration, construction, or insurance experience would be helpful but isn’t required.
• Strong customer service, administrative, communication, and digital-tool skills.

Responsibilities

• Answer incoming calls with a friendly, calm, and professional attitude.
• Gather and accurately enter new customer and job information.
• Receive and enter new leads and FNOL information.
• Dispatch new jobs to the appropriate production team.
• Track new leads and ensure timely responses to customers.
• Greet customers and visitors to our office.
• Coordinate daily production and on-call schedules.
• Monitor jobs and communicate information between office and production teams.
• Maintain accurate information in our computer systems.
• Assist the Office Manager and team with general administrative responsibilities.

Skills

Customer service

Organization

Communication

Teamwork

Attention to detail

Calm under pressure

Dependable

Education

High school diploma or GED

Job description

Benefits:

Health insurance

Paid time off

Training & development

Vision insurance

Competitive salary

Tuition assistance

About the Position

SERVPRO Team Ridner is looking for a dependable, organized, and customer-focused Receptionist / Dispatcher to join our office team.

When someone calls us after a water loss, fire, or other property emergency, you may be the first person they speak with. We need someone who can make that customer feel heard, gather accurate information, and help get our team moving in the right direction.

This position is more than answering phones. You'll help connect our customers, office, and production teams and play an important part in keeping jobs organized and moving forward.

What You'll Do

Answer incoming calls with a friendly, calm, and professional attitude

Gather and accurately enter new customer and job information

Receive and enter new leads and First Notice of Loss (FNOL) information

Dispatch new jobs to the appropriate production team

Track new leads and make sure customers receive a timely response

Greet customers and visitors to our office

Help coordinate daily production and on-call schedules

Monitor jobs and communicate information between the office and production teams

Help identify scheduling issues or jobs that may be getting delayed

Maintain accurate information in our computer systems

Assist the Office Manager and team with general administrative responsibilities

These responsibilities closely reflect the franchise position description, including FNOL entry, customer service, dispatching, WIP awareness, production/on-call coordination, and job logistics.

Who We're Looking For

You don't have to know the restoration industry when you walk through the door. We can teach you restoration.

We're looking for someone who:

Is dependable and consistently shows up ready to work

Is organized and pays attention to details

Can learn computer systems and processes quickly

Communicates clearly

Is comfortable talking with customers who may be having a stressful day

Can stay calm when several things are happening at once

Follows through instead of assuming someone else handled it

Is comfortable asking questions when they don't know something

Takes pride in getting information right

Works well as part of a team

A high school diploma/GED is required, and previous receptionist or office experience is preferred. Restoration, construction, or insurance experience would be helpful but isn't required. The franchise description also specifically calls for strong customer service, administrative, communication, and digital-tool skills.

What Success Looks Like

You'll know you're succeeding when:

Customers feel taken care of. Even on a stressful day, they feel like they've reached someone who cares and knows what to do next.

Information is accurate. Our production team gets the information they need without having to chase it down.

Nothing falls through the cracks. Calls, leads, schedules, and follow-ups are handled consistently.

You communicate. When something doesn't look right, you speak up instead of hoping someone else catches it.

The team can count on you. You become a reliable part of what keeps Team Ridner running.

Who We Are

At SERVPRO Team Ridner, we help people through some of the most stressful situations they'll experience in their homes and businesses.

Our core values are:

Reliability Excellence Compassion Integrity Empowerment

We believe someone's worst day deserves our best work—and that starts with the first phone call.

If you're organized, dependable, comfortable with technology, and want to become an important part of a growing local team, we'd like to meet you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.