Receptionist-Dispatcher

SERVPRO of Vacaville / Dixon; Walpole (NH); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Health insurance

Job summary

SERVPRO Franchise is seeking a Receptionist-Dispatcher to support customer calls, job management, scheduling, and office duties in a fast-paced environment. You will enter leads, dispatch referrals, and help maintain a high level of customer satisfaction while collaborating with operations teams.

The role requires a high school diploma, strong communication skills, and proficiency with digital tools. Prior experience in restoration or insurance settings is a plus.

Qualifications

• High school diploma or GED required.
• Exceptional customer service and strong administrative abilities required.
• Excellent verbal and written communication skills required.
• Proficiency using digital tools and technologies to complete tasks.

Responsibilities

• Promptly receive and enter lead calls and job referrals into the system with accuracy.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Handle general phone calls and greet visitors to the office.
• Efficiently dispatch and track lead calls and referrals to operations teams.
• Review Work in Progress (WIP) board to identify trends and bottlenecks in dispatching.
• Coordinate production and on-call schedules with teams for timely job completion.
• Monitor logistical aspects of job referrals to meet customer expectations.
• Perform other duties as assigned.

Skills

Customer service

Administrative skills

Verbal communication

Written communication

Digital tools

Office software

Education

High school diploma/GED

Tools

CRM software

Dispatch software

Job description

The Receptionist-Dispatcher plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Receptionist Dispatcher is responsible for maintaining a high level of customer service and assisting with general office duties.

Primary Responsibilities

• Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
• Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
• Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
• Perform other job-related duties as assigned.

Education And Experience Requirements

• High school diploma/GED is required.
• Previous receptionist/office experience preferred.
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Physical And Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours And Additional Working Hours

This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday-Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

Compensation: $20.00 - $23.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.