Receptionist & Dispatch Coordinator

Servpro; Alexandria (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

SERVPRO Team Warnecki in Alexandria/Winchester is seeking a friendly and organized Receptionist & Dispatch Coordinator to join our in-office team. You will handle customer interactions, scheduling, and coordination of emergency restoration referrals to our field crews.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Training is provided; after-hours on-call shifts optional.

Qualifications

• Previous customer service, receptionist, or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable using computers, Microsoft Office, and scheduling software.
• Ability to remain professional during stressful situations.
• Dependable, proactive, and willing to learn.

Responsibilities

• Answer incoming calls and greet visitors professionally. Assist customers with service requests and property damage emergencies. Collect accurate customer information and coordinate follow-ups. Communicate with customers, insurance representatives, and internal teams.
• Receive, document, and dispatch incoming job referrals and service requests. Coordinate appointments and emergency responses with field teams. Maintain accurate crew schedules, job statuses, and dispatch records. Monitor pending requests and follow up to ensure timely responses. Assist with scheduling field crews and on-call coverage.
• Enter and maintain accurate information in company systems. Monitor work-in-progress (WIP) boards and dispatch reports. Prepare reports, maintain records, and support daily office operations. Collaborate with other departments as needed.

Skills

Customer service experience

Receptionist experience

Strong communication

Organizational skills

Attention to detail

Multitasking

Bilingual English/Spanish

Tools

Microsoft Office

Scheduling software

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k)

Receptionist & Dispatch Coordinator

SERVPRO Team Warnecki

Location: Alexandria, VA or Winchester, VA

Employment Type: Full-Time | In-Office

Schedule: Monday–Friday | 8:00 AM–5:00 PM (1-hour lunch break)

Additional Opportunity: After-Hours On-Call Shifts

Join Our Team!

Are you organized, great with people, and someone who enjoys keeping things running smoothly?

SERVPRO Team Warnecki is looking for a dependable, detail-oriented, and customer-focused Receptionist & Dispatch Coordinator to join our team!

When customers experience unexpected property damage, we're often their first call. In this role, you'll help coordinate emergency restoration services, communicate with customers, and ensure our field teams have the information they need to respond efficiently.

If you enjoy problem-solving, managing multiple priorities, and helping people, we'd love to meet you!

What We Offer

• Competitive compensation and employee benefits
• Paid training and professional development
• Career advancement opportunities
• Supportive, team-oriented work environment
• Opportunity for additional after-hours on-call shifts

Key Responsibilities

Customer Service & Reception

• Answer incoming calls and greet visitors professionally. Assist customers with service requests and property damage emergencies. Collect accurate customer information and coordinate follow-ups. Communicate with customers, insurance representatives, and internal teams.

Dispatch & Scheduling

• Receive, document, and dispatch incoming job referrals and service requests.
• Coordinate appointments and emergency responses with field teams.
• Maintain accurate crew schedules, job statuses, and dispatch records.
• Monitor pending requests and follow up to ensure timely responses.
• Assist with scheduling field crews and on-call coverage.

Administrative Support

• Enter and maintain accurate information in company systems.
• Monitor work-in-progress (WIP) boards and dispatch reports.
• Prepare reports, maintain records, and support daily office operations.
• Collaborate with other departments as needed.

What We’re Looking For

• Previous customer service, receptionist, or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable using computers, Microsoft Office, and scheduling software.
• Ability to remain professional during stressful situations.
• Dependable, proactive, and willing to learn.

Preferred Qualifications

• Previous dispatching or scheduling experience.
• Experience in restoration, construction, or insurance.
• Knowledge of the local geographical area.
• Bilingual English/Spanish skills.

No restoration experience? No problem!

We provide training to help you succeed.

After-Hours On-Call Opportunity

This position offers the opportunity to participate in after-hours on-call shifts, assisting with emergency calls, customer intake, and dispatch coordination outside regular business hours.

Ready to Join Our Team?

If you're looking for a position where your communication, organization, and problem-solving skills make a difference, SERVPRO Team Warnecki wants to hear from you!

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC, in any manner whatsoever.