Customer Service Representive

SERVPRO of Vacaville / Dixon; McDonough (GA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Opportunity for advancement

Paid time off

401(k)

401(k) matching

Dental insurance

Zusammenfassung

SERVPRO of Vacaville / Dixon is seeking a highly organized Customer Service Representative to be the primary contact for customers from the initial call through project completion.

The ideal candidate communicates well, coordinates information across Mitigation, Reconstruction, and Contents teams, and ensures timely updates during stressful restoration processes.

Qualifikationen

• Excellent verbal and written communication required.
• Strong customer service skills and a friendly, professional demeanor.
• Highly organized and able to multitask and prioritize responsibilities.
• Strong attention to detail and follow-through.
• Comfortable handling a high volume of phone calls and inquiries.
• Proficient with computers, data entry, and office software.
• Ability to communicate with multiple departments and team members.
• Strong problem-solving skills and calm under pressure.
• Previous customer service, scheduling, or administrative experience preferred.
• Experience in restoration, construction, or insurance-related industries is a plus but not required.

Aufgaben

• Answer incoming calls professionally and assist customers with new service requests.
• Gather customer and property loss information and enter leads into company systems.
• Coordinate and confirm initial customer appointments.
• Serve as the primary point of contact for customers throughout restoration projects.
• Communicate appointment times, crew arrival windows, scheduling changes, and service updates.
• Collaborate with internal coordinators, project managers, and department management to obtain information.
• Maintain consistent follow-up with customers and address inquiries promptly.
• Assist in coordinating transitions between restoration services (mitigation, contents, reconstruction).
• Maintain accurate customer records, notes, and follow-up activities.
• Deliver an exceptional customer experience through professionalism, empathy, and attention to detail.

Kenntnisse

Excellent verbal and written comms

Customer service skills

Highly organized

Attention to detail

Phone etiquette

Data entry proficiency

Interdepartmental communication

Problem solving

Experience in customer service/sched

Experience in restoration/insurance

Tools

Office software

Jobbeschreibung

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• 401(k) matching
• Dental insurance

SERVPRO is seeking a highly organized, personable, and customer-focused Customer Service Representative to join our team.

This individual will serve as the primary point of contact for customers throughout their restoration experience, from the initial phone call through project completion. The ideal candidate is an excellent communicator who enjoys helping people, coordinating information, and ensuring customers receive timely updates during what can often be a stressful situation.

This position works closely with our Mitigation, Reconstruction, and Contents departments to provide a seamless customer experience.

Key Responsibilities

• Answer incoming calls professionally and assist customers with new service requests.
• Gather customer and property loss information and accurately enter leads into company systems.
• Coordinate and confirm initial customer appointments.
• Serve as the primary point of contact for customers throughout their restoration projects.
• Communicate appointment times, crew arrival windows, scheduling changes, and service updates.
• Work closely with internal coordinators, project managers, and department management to obtain information and answer customer questions.
• Maintain consistent follow-up with customers and ensure inquiries are addressed promptly.
• Assist in coordinating transitions between restoration services, including mitigation, contents, and reconstruction.
• Maintain accurate customer records, communication notes, and follow-up activities.
• Help deliver an exceptional customer experience through professionalism, empathy, and attention to detail.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills and a friendly, professional demeanor.
• Highly organized with the ability to multitask and prioritize responsibilities.
• Strong attention to detail and follow-through.
• Comfortable handling a high volume of phone calls and customer inquiries.
• Proficient with computers, data entry, and office software.
• Ability to communicate effectively with multiple departments and team members.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Previous customer service, scheduling, or administrative experience preferred.
• Experience in restoration, construction, or insurance-related industries is a plus, but not required.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.