Restoration Team Lead

SERVPRO of Portland; Gorham (ME); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Job summary

SERVPRO of Portland is seeking a Restoration Team Lead to manage jobs, supervise production staff, and coordinate workflows on fire and water restoration projects. You will ensure adherence to SERVPRO® processes, safety rules, and high service standards while communicating with customers and insurance representatives.

The role emphasizes leadership, multitasking, and strong communication in a fast-paced environment. Competitive pay and growth opportunities accompany benefits and ongoing training.

Qualifications

• Experience in cleaning/restoration preferred but willing to train the right candidate.
• High school diploma/GED.
• IICRC certifications not required.
• Valid driver's license; ability to travel locally or out of state when necessary.

Responsibilities

• Explain processes and answer customer questions.
• Monitor, communicate, and respond to customer needs to ensure satisfaction.
• Communicate clear expectations to Production Technicians and supervise their activities.
• Perform production processes and ensure quality control.
• Identify safety hazards and establish control measures for safety of occupants and workers.
• Resolve problems quickly as they arise.
• Manage job file documentation for complete project details.
• Control costs of production projects.
• Protect and manage equipment and materials.
• Clean and maintain vehicles, equipment, warehouse, and office areas.
• Engage in sales and marketing activities, including add-on sales and security checks.

Skills

Leadership

Communication

Customer service

Problem solving

Team supervision

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Restoration Team Lead. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Medical, Dental, Vision and 401K.

Job Description

Manage and complete jobs according to SERVPRO® processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities

• Explain processes and answer customer questions, as needed
• Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
• Communicate clear expectations to Production Technicians and supervise their activities
• Perform production processes as scheduled and ensure quality control
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Resolve problems quickly as they arise
• Manage job file documentation to ensure complete and accurate project details
• Manage and control costs of production projects
• Manage and protect equipment and materials properly
• Clean and maintain vehicles, equipment, warehouse, and office areas
• Perform sales and marketing activities, including add-on sales and security checks

Qualifications

• Effective written and oral communication
• Experience in cleaning/restoration preferred but willing to train the right candidate
• High school diploma/GED
• IICRC certifications not required
• Ability to travel locally or out of state when necessaryValid Drivers License

Physical and Work Environment Requirements

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.