INFORMATION SERVICES ASSISTANT

Horizon Health; Paris (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

403(b) retirement plan

Job summary

Horizon Health in Paris, IL seeks an Information Services Assistant to support end users and IT staff, ensuring reliable technology services across clinical and administrative operations. You will handle inventory, user account management, ticketing coordination, and vendor communications, contributing to efficient IT workflows under the supervision of the IS Director and IS Manager.

The role requires good communication, organization, and problem-solving skills, with a willingness to learn in a

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple issues and prioritize tasks.

Responsibilities

• Process purchasing orders and inventory management.
• Assist with user account management (AD, email, EHR access).
• Provide direct support to IS Director/Manager including meetings and reporting.
• Coordinate with staff and vendors to order equipment and schedule meetings.
• Troubleshoot and resolve basic IT issues and manage the ticketing system.
• Develop and follow IT operational policies and work instructions for end users.

Skills

Verbal communication

Written communication

Organizational skills

Problem solving

Multitasking

Tools

Microsoft Office

Job description

Horizon Healthis a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors.

Position Summary:

Information Services Assistant must be a critical thinker and problem-solver with great attention to detail. This role will support end users as well as peers, so teamwork and excellent communication skills are required. The assistant plays a critical role in ensuring the smooth operation of technology systems that support clinical, administrative and operational staff and will be the direct support to the IS Director and IS Manager.

Other duties will include, yet not limited to:

• Inventory management

Essential Functions (Responsibilities/Accountabilities):

• Process purchasing orders, incoming inventory, inventory tracking and management as well as preparing contracts for the Director.
• Assist with user account management (Active Directory, email, EHR access) including onboarding and offboarding.
• Provides direct support to the Director and Manager of Information Services, including meeting coordination, documentation, reporting and follow-up on tasks or projects.
• Connect with manager, staff and vendors to order necessary equipment as well as scheduling vendor meetings as needed.
• Work together with technicians, analysts, support staff and leadership to find the best solutions if needed.
• Conduct product research as needed.
• Answer and address support calls, walk-up customers and emails for first level support as time allows.
• Assist in resolving service calls using documented procedures.
• Assist with managing ticketing system which includes tracking asset lifecycle, deployment, reassignments and decommissioning.
• Supports Information Services team members in all aspects which includes being able to troubleshoot and resolve issues related to hardware, software, printers, mobile devices and network connectivity.
• Coordinates repairs, replacements and warranty items for IT equipment.
• Develop, execute and follow IT operational policies, standards and work instructions for end users.
• Ensure customer satisfaction through continuous status updates.
• Develop, manage, and maintain internal and external support documentation.
• Perform the above duties with minimal supervision

The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital’s goals and objectives.

Position Requirements and Qualifications:

• Previous office/ clerical experience
• Experience in healthcare field desirable.
• Must be capable of managing, troubleshooting, and resolving multiple issues.
• Excellent verbal and written communication skills.
• Excellent organizations skills
• Proficient with Microsoft
• Must be able to physically stand, bend, squat, and lift equipment.
• Patience and understanding

Pay Range:

Pay ranges from $19.769/hour to $30.444/hour (rate of pay is based on applicable years of experience)

Hours: Monday- Friday 7a-330p

Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays.