Reception Assistant (East side Campus) (Part-time) Staff Pool

Houston City College; Houston (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

Houston City College is seeking a part-time Reception Assistant for the East side Campus. In this role, you will manage a multi-line telephone system, provide accurate information to students and visitors, and ensure exceptional customer service. The ideal candidate will have at least one year of relevant experience and possess excellent communication skills.

This position offers an opportunity to engage with a diverse population in a dynamic educational environment. A high school diploma is required, with an emphasis on neat personal appearance and customer service skills.

Qualifications

• One year of related experience is required; two years preferred.
• Prefer switchboard experience.
• Neat personal appearance.

Responsibilities

• Answer and transfer telephone calls, handling multiple lines.
• Expedite phone calls by providing clear and concise information.
• Provide excellent customer service to all callers and visitors.
• Greet visitors and direct them to the appropriate personnel.

Skills

Excellent communication skills

Customer service skills

Knowledge of telephone functions

Ability to listen and understand oral communication

Education

High school diploma or equivalent

Job description

Reception Assistant (East side Campus) (Part-time)

SUMMARY

Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Answer and transfer telephone calls, handling multiple lines;
2. Expedite phone calls by giving clear, concise, specific information;
3. Provide excellent customer service to all callers and visitors;
4. Provide current and correct information to visitors and callers;
5. Provide students with general information about registration, financial aid, testing, counseling, etc., and refer students to appropriate person or department;
6. Greet visitors and direct them to appropriate personnel or department;
7. Maintain and update phone list for college offices and departments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

One (1) year of related experience required; two (2) years preferred. Prefer switchboard experience.

KNOWLEDGE, SKILLS AND ABILITIES

1. Excellent communication skills, including phone skills;
2. Knowledge of schedule, catalog, events, calendar and other college/system events and activities;
3. Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.;
4. Ability to listen and to understand oral communication;
5. Customer service skills;
6. Neat personal appearance.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra Jacobson, Interim Director EEO/Compliance/Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or [e-mail]

Individuals with disabilities, who require special accommodations to interview, should contact 713 718-8565.