Reception Assistant (Central Campus) (Part-time) Staff Pool

Houston City College; Houston (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

Houston City College is seeking a Part-time Reception Assistant for the Central Campus. The successful candidate will operate a multi-line telephone system, assist visitors with information, and provide excellent customer service.

The ideal candidate will have a high school diploma, at least one year of related experience, and strong communication skills. Responsibilities include answering phone calls, directing visitors, and maintaining the college’s phone lists.

Qualifications

• One year of related experience required; two years preferred.
• Prefer switchboard experience.
• Neat personal appearance.

Responsibilities

• Answer and transfer telephone calls, handling multiple lines.
• Provide excellent customer service to all callers and visitors.
• Maintain and update phone list for college offices and departments.

Skills

Excellent communication skills

Customer service skills

Education

High school diploma or equivalent

Job description

Reception Assistant (Central Campus) – Part-time

Operate multi‑line telephone system to relay incoming and intra‑system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.

Essential Duties and Responsibilities

1. Answer and transfer telephone calls, handling multiple lines;
2. Expedite phone calls by giving clear, concise, specific information;
3. Provide excellent customer service to all callers and visitors;
4. Provide current and correct information to visitors and callers;
5. Provide students with general information about registration, financial aid, testing, counseling, etc., and refer students to appropriate persons or departments;
6. Greet visitors and direct them to appropriate personnel or department;
7. Maintain and update phone list for college offices and departments.

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

Education: High school diploma or equivalent required.

Experience: One (1) year of related experience required; two (2) years preferred. Prefer switchboard experience.

Knowledge, Skills, and Abilities:

1. Excellent communication skills, including phone skills;
2. Knowledge of schedule, catalog, events, calendar, and other college/system events and activities;
3. Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.;
4. Ability to listen and to understand oral communication;
5. Customer service skills;
6. Neat personal appearance.

Employees may be required to perform other job‑related duties as requested by their supervisor. This description may be revised with changes in responsibilities.

EEO Statement

Houston Community College does not discriminate on the basis of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non‑discrimination policies:

Sandra Jacobson, Interim Director EEO/Compliance/Title IX Coordinator
Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or [e-mail]

Individuals with disabilities who require special accommodations to interview should contact [phone].