Reception Assistant (North-Line Campus) (Part-time) Staff Pool

Houston City College; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Community College is seeking an receptionist to operate a multi-line telephone system and relay calls. You will provide information and directions to callers and visitors in a courteous manner under supervision, performing basic front office tasks.

Responsibilities include answering and transferring calls, sharing current information about registrations, financial aid, testing and counseling, and guiding students to the appropriate offices.

Qualifications

• High school diploma or equivalent required.
• 1 year of related experience required; two years preferred.
• Prefer switchboard experience.

Responsibilities

• Answer and transfer telephone calls, handling multiple lines.
• Expedite phone calls by giving clear, concise information.
• Provide excellent customer service to all callers and visitors.
• Provide current and correct information to visitors and callers.
• Provide students with general information about registration, financial aid, testing, counseling, etc., and refer students to appropriate person or department.
• Greet visitors and direct them to appropriate personnel or department; and
• Maintain and update phone list for college offices and departments.

Skills

Excellent communication

Schedule/catalog/events knowledge

Telephone functions knowledge

Active listening

Customer service

Neat personal appearance

Education

High school diploma or equivalent

Tools

Telephone switchboard

Job description

SUMMARY

Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer and transfer telephone calls, handling multiple lines;
• Expedite phone calls by giving clear, concise, specific information;
• Provide excellent customer service to all callers and visitors;
• Provide current and correct information to visitors and callers;
• Provide students with general information about registration, financial aid, testing, counseling, etc., and refer students to appropriate person or department;
• Greet visitors and direct them to appropriate personnel or department; and
• Maintain and update phone list for college offices and departments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

One (1) year of related experience required; two (2) years preferred. Prefer switchboard experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication skills, including phone skills;
• Knowledge of schedule, catalog, events, calendar and other college/system events and activities;
• Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.;
• Ability to listen and to understand oral communication;
• Customer service skills;
• Neat personal appearance.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

EEO STATEMENT

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation, or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra Jacobson, Interim Director EEO/Compliance/Title IX Coordinator
Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX 77266

713 718.8271 or [e-mail]

Individuals with disabilities who require special accommodations to interview should contact [phone].