Receptionist - State Farm Agent Team Member Odenton - MD

Paul Counts; Odenton, Northern (MD, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Job summary

Paul Counts - State Farm Agent is seeking a friendly, organized receptionist to join the team in Odenton, MD. You will greet customers, manage calls, schedule appointments, and assist with inquiries while maintaining accurate customer records.

The right candidate will be detail-oriented, comfortable discussing insurance options, and eager to contribute to a positive, high-energy office culture. State Farm independence supports growth and a strong work-life balance.

Qualifications

• Previous receptionist or customer service experience is preferred.
• Strong communication and interpersonal skills.
• Excellent organization and ability to multitask.
• Comfortable engaging in sales conversations.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and on the phone, directing them to the right team members.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Discuss insurance options with prospects and existing customers.
• Provide outstanding customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organization

Multitasking

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Full Time in Odenton - MD

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance

ABOUT OUR AGENCY

I opened my agency in 2003 and currently lead a team of seven. Before becoming a State Farm agent, I built my career in the hospitality industry, including managing hotels. That experience taught me a lot about leadership, customer service, and creating an environment where people feel welcomed and taken care of. We love being involved in our community and host events throughout the year that bring people together. Toys for Tots has become an annual Christmas tradition for our agency, along with our "Santa Is Coming to Town" event and other outdoor community activities. Our agency offers a 401(k), health stipend, licensing reimbursement, coaching and training, and a strong commitment to work-life balance. We also make time to enjoy each other through team lunches, birthday celebrations, dinners, and team-building activities. Our culture is fun, positive, and full of energy. We genuinely enjoy spending time together, whether it's grabbing lunch, celebrating birthdays, going to comedy shows, tackling an escape room, or simply having fun around the office. I'm looking for someone who brings that same enthusiasm - a team player who is active, self-motivated, and ready to take initiative.

ROLE DESCRIPTION

Paul Counts - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation $35,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.