Receptionist - State Farm Agent Team Member

Jennifer Smigal - State Farm Agent; Laurel (MD); In loco; USD 32.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Descrizione del lavoro

Jennifer Smigal - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join a friendly office in Maryland. The role focuses on delivering a positive customer experience and supporting daily operations.

The ideal candidate is organized, personable, and comfortable engaging with customers while assisting with scheduling and administrative tasks to help grow the office and serve clients effectively.

Competenze

• Prior receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Proficient with Microsoft Office and CRM systems.

Mansioni

• Greet customers in person and on the phone.
• Schedule appointments and manage office communications.
• Maintain customer records and handle inquiries.
• Engage with customers to identify insurance opportunities.
• Provide excellent service and follow up on needs.
• Support team with administrative tasks and projects.

Conoscenze

Reception experience

Communication

Organization

Sales conversations

CRM systems

Strumenti

Microsoft Office

CRM systems

Descrizione del lavoro

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2001 and currently lead a team of five. Before becoming an agent, I spent six years working as a Claims Representative, which gave me valuable insight into helping customers through important moments in their lives.

I graduated Cum Laude from Towson University in 1994 with a Bachelor of Science degree. I'm a lifelong Maryland resident and proud mother of two daughters. Service and commitment are values that strongly influence both my personal and professional life. I'm passionate about giving back to the community and support organizations such as Toys for Tots and local food banks.

Our agency offers PTO, 401(k), licensing paid up front, work-life balance, personal development opportunities, StrengthsFinder coaching, and team-building events. We believe in helping our team members grow both personally and professionally.

Our office culture is supportive, team-oriented, and relationship-focused. I'm looking for someone who is outgoing, friendly, and enjoys creating a positive customer experience. If you're someone who values teamwork, enjoys connecting with people, and wants to grow in a positive and encouraging environment, this could be a great fit for you.

ROLE DESCRIPTION:

Jennifer Smigal - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.

We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.