Receptionist - State Farm Agent Team Member

State Farm; Bethesda (MD); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent is seeking a Receptionist to join their team in Bethesda. The role focuses on greeting customers, managing appointments, and handling inquiries with a service-oriented approach.

The ideal candidate is organized, detail-oriented, and eager to learn the insurance industry while contributing to a positive workplace and growth within the team.

Qualifications

• Experience as a receptionist or in customer service roles.
• Strong communication and interpersonal skills.
• Organized with the ability to multitask effectively.
• Comfortable with sales conversations and client questions.
• Proficient in basic computer tasks and CRM systems.

Responsibilities

• Greet customers in person and on the phone and direct them to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospects and existing customers about insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Sales conversations

Microsoft Office

CRM systems

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and currently lead a growing team of four. Before becoming a State Farm agent, my background was in launching and leading nonprofit organizations, where I developed a passion for building strong teams and making a meaningful impact. I'm a graduate of the University of Maryland, and our office is located just two miles from the home where I grew up, making the opportunity to serve this community especially meaningful to me.

Community involvement remains an important part of who we are. We support organizations and initiatives including the Montgomery County Police Foundation, Winston Churchill High School athletics, and Glen Echo Park.

Our agency offers paid time off, paid holidays, licensing reimbursement, a strong commitment to work-life balance, and hybrid work opportunities that allow team members to work both in the office and from home depending on the position.

We're a newer agency with big goals, creating a unique opportunity to get in on the ground floor and grow alongside us. Our team supports one another, works together, and is excited about what we're building. I'm looking for someone with grit who is a self-starter, takes initiative, and is motivated to contribute to our continued growth.

ROLE DESCRIPTION:

Bob Willetts - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.