Receptionist - State Farm Agent Team Member

Tyna Carter; Montgomery (AL); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

State Farm is seeking a dynamic Receptionist to join the Tyna Carter agency team in Montgomery, AL. The role focuses on greeting customers, scheduling appointments, managing inquiries, and maintaining accurate customer records to support a responsive, customer-centered office.

You will engage with prospective and existing clients, assist with insurance options, and contribute to a positive, organized workplace.

Qualifications

• Previous experience in a receptionist or customer service role.
• Clear communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service experience

Communication skills

Organizational skills

Sales conversations

CRM & MS Office basics

Tools

Microsoft Office

CRM systems

Job description

About Our Agency

I opened my agency in 2011 and currently lead a team of three. Before becoming an agent with State Farm, I worked in banking, which helped build my passion for customer service, relationship-building, and helping people make informed financial decisions.

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Community involvement is a huge part of who we are as an agency. I stay active with the Montgomery Area Chamber of Commerce and volunteer through my local church. Our office regularly participates in food drives, turkey giveaways, feeding the homeless, and other community events because giving back is something we genuinely value. Our agency offers medical, dental, and vision insurance, a Simple IRA plan, licensing reimbursement, professional development opportunities, team-building events, and a strong focus on work-life balance. We believe in creating an environment where team members feel supported and appreciated. Our office culture is close-knit, family-oriented, and built around teamwork and integrity. I'm looking for someone who truly wants to be part of the team and is passionate about providing customer-focused service. The ideal candidate is ethical, team-oriented, and genuinely cares about helping others. If you're looking for a supportive environment where relationships and community matter, this could be a great fit for you.

Role Description

We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation $38,000.00 - $42,000.00 per year