Receptionist - State Farm Agent Team Member

State Farm; Verona (Allegheny County); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Hiring Bonus

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Kim Springer seeks a Receptionist - State Farm Agent Team Member to join a supportive, community-focused office in Ebensburg/Verona, PA. The role emphasizes welcoming customers, scheduling, records management, and facilitating daily office operations.

The ideal candidate is organized, detail-oriented, and comfortable engaging in sales conversations to identify insurance opportunities, while delivering excellent customer service and teamwork.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Highly organized with multitasking abilities.
• Comfortable with engaging in sales conversations.
• Proficient in Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service skills

Communication skills

Organizational multitasking

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Hiring Bonus
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

With two office locations in Ebensburg and Verona, PA, our agency is proud to serve and support the communities we call home. I'm a second-generation State Farm representative with deep roots in the organization since 1985 and a proud graduate of St. Vincent College. I live in Ebensburg, where I’ve built a career - and a team - centered on hard work, dedication, and service.

Over the years, our agency has been recognized with honors such as Ambassador Travel Qualifier, Legion of Honor, and Silver Scroll for delivering outstanding service to our customers.

We're not just here to sell insurance — we’re here to serve. Whether it's giving back to local schools, charities, and service organizations, or staying actively involved as members of the Ebensburg Borough, our commitment to the community runs deep.

If you're looking to work in a supportive, purpose-driven environment where your efforts make a real impact, we’d love to hear from you.

ROLE DESCRIPTION:

Kim Springer - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry,

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.