Receptionist - State Farm Agent Team Member

Jan Phillips - State Farm Agent; Springdale (AR); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible schedule

Advancement opportunities

Training & development

Competitive salary

Job summary

Jan Phillips - State Farm Agent is seeking a friendly Receptionist to join our team in Springdale. You will greet clients, manage appointments, handle inquiries, and maintain client records while supporting sales conversations and office administration.

We value a positive, team-oriented attitude and bilingual Spanish is preferred. The role offers competitive pay, a flexible schedule, health insurance, PTO, and opportunities for growth within the agency.

Qualifications

• Previous experience as receptionist or in customer service is required.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills (MS Office, CRM).
• Bilingual Spanish preferred.

Responsibilities

• Greet clients warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.
• Provide excellent customer service and follow up on client needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organization

Sales conversations

CRM systems

MS Office

Bilingual Spanish

Tools

Microsoft Office

CRM software

Job description

Benefits

• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Jan opened her agency in 1985, and over the years it has grown into a strong team of 11 who are committed to building meaningful relationships with our customers. We take pride in creating value and truly making a difference in the lives of the people in our agency and throughout our community.

As a proud University of Arkansas alumna and Razorback fan (Go Hogs!), Jan is deeply connected to the region. She is also an active member of the Springdale Chamber of Commerce and the Springdale Rotary Club, staying involved and engaged locally.

Our team works hard, but we also enjoy our day and enjoy each other. Building relationships isn’t just something we do with customers, it’s something we do within our office as well. We offer health insurance, PTO, and HSA matching to support our team’s well-being and long-term success.

We’re looking for someone who values stability, brings a good attitude, and is well-rounded and team-oriented. We believe in a positive, no-drama environment where people support each other and take pride in their work. If you’re looking for a place where relationships matter and you can make a real impact, this could be a great fit for you.

ROLE DESCRIPTION

Jan Phillips - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Responsibilities

• Greet clients warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.
• Provide excellent customer service and follow up on client needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.