Receptionist - State Farm Agent Team Member

State Farm; Stone Mountain (GA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

License Reimbursement

Health Insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

State Farm Agent Octavius Smith is seeking a Receptionist to join a dynamic team focused on delivering exceptional customer service. You will greet clients in person and by phone, manage appointments, and assist in maintaining customer records within a supportive office environment.

The ideal candidate is organized, detail-oriented, and comfortable engaging in sales conversations, with solid communication skills and basic computer literacy (MS Office and CRM).

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Highly organized with multitasking abilities.
• Willingness to learn and engage in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Organizational skills

CRM basics

Tools

Microsoft Office

CRM systems

Job description

Benefits

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2019 and currently lead a team of three. Before becoming a State Farm agent, I spent 20 years working at Firestone, and I'm also a proud U.S. Army veteran. Having grown up in several different states, I've learned the value of building strong relationships and connecting with people from all walks of life. I'm a devoted father, incredibly proud of my children, and a lifelong dog lover!

Giving back to our community is especially important to me. We proudly support the Boys & Girls Club, local children's homes, group homes, schools, and the YMCA. My son's work as a social worker has also inspired our involvement in organizations that support children and families.

Our agency offers health benefits, work-life balance, licensing reimbursement, ongoing coaching, team outings, and professional development opportunities. I'm passionate about investing in my team members and helping them achieve their personal and professional goals while building rewarding careers.

We've created a fun, welcoming, and supportive environment where everyone works together and celebrates each other's success. I'm looking for motivated, coachable individuals who are eager to learn, take initiative, and grow. If you're looking for more than just a job and want to build a long-term career with a team that genuinely invests in your success, we'd love to meet you.

ROLE DESCRIPTION

Octavius Smith - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry,

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.