Receptionist - State Farm Agent Team Member

Darrell Rains - State Farm Agent; Plymouth (IN); On-site; USD 1,791,000 - 2,480,000; Full time

Benefits offered by this job

License paid by Agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Darrell Rains - State Farm Agent is seeking a friendly Receptionist - State Farm Agent Team Member to greet clients, answer calls, and keep the office organized.

The role involves scheduling, handling inquiries, maintaining customer records, and identifying opportunities to offer insurance options, with training and advancement opportunities.

Strong communication, multitasking, and computer skills required; we value a coachable, energetic team player who can fit into our family-oriented practice.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication skills

Interpersonal skills

Organizational skills

Sales conversations

Customer service

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License Paid by Agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency:

I opened my agency in 2003 and currently work alongside two team members. State Farm has truly been a family business for us, and that long-standing connection to the company has shaped how I run my agency today—with a strong emphasis on relationships, trust, and doing right by both customers and the team.

I’m a graduate of Bradley University and outside the office you’ll usually find me hunting, fishing, or golfing. That same balance carries into our workplace—we work hard, but we also enjoy ourselves and don’t take things too seriously all the time.

For our team, we offer a 401k, paid licensing, strong work-life balance, and Friday lunches on me. Our office culture is friendly, upbeat, and full of personality. We like to joke around, support one another, and stay focused on getting the job done well.

I’m looking for someone enthusiastic and eager to learn—ideally a quick learner who’s coachable, adaptable, and not afraid to try new things. If you bring energy, curiosity, and a strong work ethic, you’ll fit right in here.

ROLE DESCRIPTION:

Darrell Rains - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.