Receptionist - State Farm Agent Team Member

Insurancedoyle; Ohio; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

License reimbursement

Simple IRA

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Collin Doyle – State Farm Agent is seeking a friendly and organized Receptionist to join our team in Mayfield Village, OH. The role focuses on delivering exceptional customer service while directing inquiries, scheduling appointments, and maintaining accurate customer records.

The ideal candidate will be comfortable engaging in sales conversations, using MS Office and CRM tools, and working independently in a supportive, low-stress environment. Competitive pay and benefits offered.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Multitasking

Sales conversations

Tools

MS Office

CRM systems

Job description

Receptionist - State Farm Agent Team Member

Full Time in Mayfield Village - OH

Replies within 24 hours

• Health
• License Reimbursement
• Simple IRA
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Compensation $40,000.00 - $60,000.00 per year

ABOUT OUR AGENCY

I opened my agency in 2015 and lead a close-knit team of four. Before becoming an agent, I worked in the hospitality industry, which is where I learned the value of building relationships, showing up for people, and creating a great experience every day. That same mindset is at the heart of how we serve our customers and support our team.

I’m a graduate of Miami University and have been married for 14+ years with two daughters (11 and 9) and a King Charles Cavalier who keeps things entertaining. Outside of work, I enjoy coaching kids, spending time with friends, and catching sporting events whenever I can.

We enjoy being involved in the community through local events and outreach, and we’re always looking for more ways to show up and stay connected to the people we serve. For our team, we offer health benefits, a Simple IRA, and paid licensing, along with a flexible, laid-back work environment where time off and balance are genuinely respected.

Our office culture is servant‑minded, personable, and low‑stress, but we still take our work seriously. We’re looking for someone who can work independently, stay calm under pressure, ask the right questions, and bring a strong personality and great attitude to the team. If you’re diligent, fearless, and enjoy helping people in a relaxed but professional environment, you’ll fit right in here.

ROLE DESCRIPTION

Collin Doyle – State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist – State Farm Agent Team Member.

Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.