Receptionist - State Farm Agent Team Member

Andyottney; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Incentive bonus

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Training & development

Health insurance

Job summary

Andy Ottney - State Farm Agent in Dublin, OH is seeking a Receptionist to greet customers, answer calls, schedule appointments, and support daily operations. The role emphasizes organized, customer-focused support in a busy office.

The ideal candidate maintains accurate records, handles inquiries and billing, and participates in sales conversations to identify insurance needs. Training, benefits, and opportunities for advancement are offered.

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries, billing, payments and maintaining customer records.
• Engage with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Reception experience

Customer service

Communication skills

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Incentive bonus upon obtaining licenses
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance

ABOUT OUR AGENCY:

I was born and raised right here in Ohio. After graduating from Upper Arlington High School, I went on to earn my degree from the University of Kentucky, but I’ve always loved Columbus and knew it was where I wanted to build my career and raise my family.

I’ve been a State Farm agent since 2008, opening my first office in Galloway and later expanding to Dublin in 2016. Over the years, I’ve been fortunate to earn multiple qualifications and achievements, but what matters most is the pride we take in delivering excellent customer service. Our two offices have a combined 13+ years of experience, and we’re dedicated to helping our customers protect what matters most.

If you’re looking to join a team that values professionalism, community, and growth, we’d love to meet you.

ROLE DESCRIPTION:

Andy Ottney - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries, billing, payments and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.