Receptionist - State Farm Agent Team Member

Insurancequotemd; North East (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A prominent insurance agency in North East, Maryland is seeking a Receptionist - State Farm Agent Team Member. The role involves managing office communications, engaging with customers about insurance options, and providing administrative support. Candidates should have customer service experience and strong communication skills. Join a team that values collaboration and offers opportunities for growth within the industry.

Qualifications

• Experience as a receptionist or in customer service.
• Strong communication and interpersonal skills.
• Ability to organize tasks and multitask effectively.
• Comfortable with engaging customers in sales conversations.
• Basic computer skills, including Microsoft Office and CRM usage.

Responsibilities

• Manage appointment scheduling and office communications.
• Handle incoming inquiries and maintain customer records.
• Engage with customers to offer insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support various administrative tasks and projects.

Skills

Communication and interpersonal skills

Organizational abilities

Multitasking

Customer service

Sales conversation engagement

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Why Work With Us:

• Award-Winning Culture – We’ve been voted the favorite insurance office year after year!
• Career Growth & Development – We invest in our team with training, mentorship, and advancement opportunities.
• Industry-Leading Expertise – Work alongside a team with 40+ years of experience and leadership that holds RICP®, CLU®, and ChFC® designations.
• Community-Focused – We are actively involved in Cecil County & North East Chambers of Commerce, NAIFA, and local events.
• A Team That Feels Like Family – We believe in collaboration, support, and celebrating wins together.

Who We're Looking For:

• Passionate about helping others and making a difference
• A strong communicator with a customer-first mindset
• Driven, goal-oriented, and eager to learn
• Excited about working in a fast-paced, team-oriented environment

… then you might be the perfect fit for our team!

Role Description:

Karen Michaels - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities:

• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.