Receptionist - State Farm Agent Team Member

Holly Coy Leftwich - State Farm Agent; Louisville (KY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Holly Coy Leftwich - State Farm Agent in Louisville, KY seeks a Receptionist who is highly organized, detail-oriented, and eager to learn about insurance. You will greet clients, manage calls, schedule appointments, and maintain customer records while identifying opportunities to offer insurance options.

The role emphasizes strong communication, multitasking, and a collaborative, family-oriented office culture with sales-friendly responsibilities and hands-on coaching for growth.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills with Microsoft Office and CRM.
• Bilingual Spanish preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Organizational skills

Sales conversations

MS Office & CRM

Spanish preferred

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2021, and today I'm proud to lead a team of seven. Before becoming an agent, I spent several years as a State Farm team member, which gave me a strong foundation and a clear understanding of what it takes to succeed in this business. I'm very family-oriented - married, with four kids and a grandchild - and that same sense of family is at the heart of our office culture.

Community involvement matters to us, and we stay active through events like Donuts with Santa and other local initiatives that allow us to give back. Inside the agency, I work hard to maintain a warm, supportive, and collaborative environment. I value dependability, positivity, and people who genuinely enjoy being part of a team. Culture alignment is everything here.

What can a new team member expect when joining my agency? You'll be part of a team that truly feels like family. This isn't just a job - it's a long-term career with unlimited earning potential, a competitive base salary, and bonuses and incentives throughout the year. There's plenty of room to grow within the agency, and I provide hands-on coaching to help you develop professionally and personally.

We love to have fun, support one another, and make a meaningful impact in our community and in our customers' lives. Your ideas matter, your voice is valued, and your contributions will help shape our success.

ROLE DESCRIPTION:

Holly Coy Leftwich - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.

We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.