Receptionist - State Farm Agent Team Member

Talentify; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Paid time off

Training & development

License reimbursement

Flexible schedule

Job summary

Leisha Willis Insurance and Financial Services Inc. is seeking a Receptionist - State Farm Agent Team Member to greet clients, manage appointments, and handle inquiries.

You will maintain customer records and identify opportunities to offer insurance options, supporting the team with various administrative tasks. The role emphasizes strong communication, multitasking, and a friendly, sales-oriented approach within a State Farm agent office in Los Angeles.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone and direct them to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Identify opportunities to offer insurance options and follow up.
• Support team with administrative tasks and projects.

Skills

Reception

Customer service

Communication skills

Sales conversations

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Benefits

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2013 after building a 35-year career with State Farm, giving me decades of experience in the industry and a deep understanding of what it takes to serve customers and develop a successful team. I’m a proud Spelman College alumna and grew up in the Midwest. Outside of work, I love traveling, writing and creative writing, cooking and entertaining, hiking, and playing tennis.

Community service is a true passion of mine. I’m actively involved with my church and support programs throughout the Los Angeles area that serve people experiencing homelessness, as well as organizations focused on supporting seniors and young people.

Our agency offers group health insurance, a 401(k), a hiring bonus, tuition assistance, and a strong investment in professional development. Team members receive an annual budget dedicated to continued learning and growth, along with a mini marketing budget that provides opportunities to take initiative, build relationships, and develop new skills.

Our culture is supportive, positive, and highly focused on growth and development. I’m looking for someone who genuinely wants to learn, improve, and continue building your career. If you’re excited by an environment that invests in your development, encourages new ideas, and gives you opportunities to expand your skills and responsibilities, we’d love to meet you.

ROLE DESCRIPTION

Leisha Willis Insurance and Financial Services Inc. is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.