Receptionist - State Farm Agent Team Member

Freddie Crenshaw - State Farm Agent; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Licensing paid by agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Job summary

Freddie Crenshaw - State Farm Agent is seeking a friendly, highly organized Receptionist to join the team in Chicago. The role focuses on welcoming customers, directing inquiries, and maintaining accurate records in a supportive office environment.

You will engage with clients to explore insurance options, schedule appointments, and ensure smooth daily operations while upholding the agency’s commitment to exceptional service.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations to explore insurance options.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance opportunities.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2018 and currently lead a close-knit team of four. Before becoming a State Farm agent, I built my career in the health and fitness industry, including experience managing a health club. I also have a strong athletic background, having played college football at both Georgia Tech and Alabama State. Those experiences helped shape the teamwork, discipline, and positive energy I bring to the agency today.

Giving back is important to me and our team. We stay active in the local community, support area food banks, and I serve on the board of a charitable organization that supports a Chicago children’s hospital.

Our agency offers health, dental, and vision insurance, licensing costs paid up front, and a strong commitment to work-life balance. We want our team members to feel supported both professionally and personally while building a rewarding career.

Our culture is tight-knit, family-oriented, and built around great attitudes and great energy. I’m looking for someone who is a genuine team player and understands the impact they can have on every person they interact with. We want someone who strives to be memorable for the right reasons - bringing positivity to the team, building meaningful relationships, and leaving customers with a lasting impression of exceptional service.

ROLE DESCRIPTION:

Freddie Crenshaw - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.