Receptionist - State Farm Agent Team Member

Steve Whitley - State Farm Agent; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Steve Whitley - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our Knoxville office. The role focuses on greeting customers, managing schedules, and handling inquiries with a friendly, organized approach.

The ideal candidate will have prior receptionist or customer service experience, strong communication and multitasking skills, proficiency with Microsoft Office and CRM systems, and a willingness to engage in sales conversations to support our team and

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

Our agency opened in 2005 and is a close-knit team of four built on a strong foundation in financial services. Before becoming a State Farm agent, I worked in the financial services industry, bringing a customer-focused and solutions-driven approach to the business.

I’m married with two children and value creating a balanced environment both at home and in the workplace.

For our team, we offer a 401(k), reimbursement for licensing costs, and a strong emphasis on work‑life balance. Our schedule reflects that, with a 9:00 AM-4:30 PM workday, shorter hours on Fridays, and an overall ~35‑hour workweek.

Our office culture is laid-back, relaxed, and independent. We’re looking for someone who is motivated, driven, and able to take ownership of their role—someone who thrives in a low‑pressure environment while still producing strong results.

Role description:

Steve Whitley - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.