Receptionist - State Farm Agent Team Member

Becki Taylor - State Farm Agent; Kettering (OH); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Becki Taylor - State Farm Agent in Ohio seeks a friendly, organized Receptionist - Team Member to welcome customers, handle calls, and support daily office operations.

Ideal candidates will manage appointments, maintain records, and explore opportunities to offer insurance options while delivering excellent customer service in a fast-paced environment.

The role emphasizes teamwork, communication, and proactive administrative support to ensure a smooth, client-focused office experience.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Office software

CRM familiarity

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

BENEFITS

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in March 2009 and currently lead a team of eight. Before becoming a State Farm agent, I built my career in the mortgage, title, and home equity industries, giving me a strong background in helping people navigate important financial decisions. I’m a proud graduate of The Ohio State University, married my high school sweetheart, and love spending time at my kids’ sporting events.

I’m very involved in our local school community and athletics. I’ve coached middle school cheer for more than six years and enjoy supporting our local high school sports programs.

Our agency offers health benefits, a Simple IRA retirement plan, licensing reimbursement, bonuses and performance incentives, and a strong commitment to work-life balance. We also invest heavily in professional development and make time for team lunches and team-building events throughout the year.

Our office is fast-paced, team-oriented, and centered around genuinely helping and protecting our customers. We work hard, take care of our policyholders, and take care of each other along the way. I’m looking for someone who is self-motivated, takes initiative, and is comfortable taking ownership of their work. If you’re a self-starter who wants to grow professionally while being part of a close‑knit team that works hard and enjoys spending time together, we’d love to meet you.

ROLE DESCRIPTION

Becki Taylor - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.