Receptionist - State Farm Agent Team Member

Scott Nichols - State Farm Agent; Indianapolis (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

License Reimbursement

Performance Bonus

Competitive Salary

Flexible Schedule

Advancement Opportunities

Paid Time Off

Training & Development

Job summary

Scott Nichols - State Farm Agent is seeking a friendly Receptionist to greet customers in person and by phone, manage appointments, and maintain accurate customer records. You will engage with clients to discuss insurance options and support the team with administrative tasks in a community-focused agency.

The ideal candidate has past receptionist or customer service experience, strong communication, and organizational skills.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Receptionist

Communication

Organization

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1997 and currently lead a team of three. Over the years, I’ve built an agency focused on consistency, strong relationships, and serving our community at a high level.

I’m a graduate of Ball State University, where I earned my B.S. in Business Management and competed as a Division I athlete for four years.

I’m married with four children and one grandchild, and family plays a big role in everything I do.

I stay very active in the community by coaching youth basketball, football, soccer, and baseball, as well as mentoring local youth. I’m also a proud member of Kappa Alpha Psi. Giving back and helping others grow is something I’m deeply passionate about.

Our agency offers flexibility, free snacks and coffee, professional and personal development, a strong focus on health and wellness, and regular team-building events. We believe in creating an environment where people feel supported and set up for success.

Our culture is team-oriented, knowledgeable, and accessible. We live by the motto “Be the best you,” and I’m looking for someone who brings that same mindset. The right person will be dependable, customer-focused, and a self-starter who is motivated to grow. If you’re looking for a supportive environment where you can develop your skills, contribute to a strong team, and make an impact in your community, this could be a great fit for you.

ROLE DESCRIPTION:

Scott Nichols - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry,

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.