Receptionist - State Farm Agent Team Member

State Farm; Odenton (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Paul Counts - State Farm Agent is seeking a dynamic Receptionist - State Farm Agent Team Member to join our friendly office. This role focuses on greeting customers, managing schedules, and handling inquiries with a strong emphasis on service.

You will engage with clients to discuss insurance options, maintain accurate records, and support daily operations in a collaborative environment that values initiative and teamwork. Training and growth opportunities are available.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations with customers.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist/Customer service

Communication

Organization/Multi-tasking

Sales conversations

Computer skills (Office/CRM)

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2003 and currently lead a team of seven. Before becoming a State Farm agent, I built my career in the hospitality industry, including managing hotels. That experience taught me a lot about leadership, customer service, and creating an environment where people feel welcomed and taken care of.

We love being involved in our community and host events throughout the year that bring people together. Toys for Tots has become an annual Christmas tradition for our agency, along with the "Santa Is Coming to Town" event and other outdoor community activities.

Our agency offers a 401(k), health stipend, licensing reimbursement, coaching and training, and a strong commitment to work-life balance. We also make time to enjoy each other through team lunches, birthday celebrations, dinners, and team-building activities.

Our culture is fun, positive, and full of energy. We genuinely enjoy spending time together, whether it’s grabbing lunch, celebrating birthdays, going to comedy shows, tackling an escape room, or simply having fun around the office. I’m looking for someone who brings that same enthusiasm - a team player who is active, self-motivated, and ready to take initiative.

ROLE DESCRIPTION:

Paul Counts - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.