Receptionist - State Farm Agent Team Member

Paul Cleveland - State Farm Agent; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Paul Cleveland - State Farm Agent is seeking a friendly Receptionist to join our Houston office. You will greet clients, manage calls, schedule appointments, and maintain welcoming, organized front-desk operations.

Ideal candidates have prior receptionist or customer service experience, strong communication, and comfort in discussing insurance options. A collaborative, self-motivated mindset helps you thrive in our supportive environment with growth opportunities.

Qualifications

• Prior receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage in conversations with customers about insurance options.
• Provide excellent customer service and support team with administrative tasks.

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2021, and today our team includes five members working together in a relaxed, supportive environment. Before becoming an agent, I spent time in the oil industry, which helped shape my work ethic and appreciation for strong teamwork and accountability.

I attended Texas A&M and am married with two daughters who keep life busy outside the office. Family is important to me, and that perspective carries into how I run the agency. I believe people do their best work when they feel trusted, supported, and given the space to succeed.

Our office culture is laid back, positive, and fun. I’m not a micromanager, and I trust my team to take ownership of their roles. If you’re someone who needs constant supervision, this likely isn’t the right fit—but if you’re self-motivated, dependable, and enjoy working in a supportive environment, you’ll do very well here.

For our team, we offer PTO, sick leave, a stipend toward life insurance, and licensing reimbursement. If you’re looking for a place where you can work independently, be part of a friendly team, and build a long-term career, this could be a great fit for you.

ROLE DESCRIPTION:

Paul Cleveland - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.

We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.