Receptionist - State Farm Agent Team Member

Bert Kozlowski; Riverview (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Bert Kozlowski - State Farm Agent is seeking a Receptionist to greet customers, answer calls, and direct inquiries to the right team members in Riverview, Michigan. You’ll manage appointments and keep the office running smoothly.

The ideal candidate has prior receptionist or customer service experience, excellent communication and organizational skills, and is comfortable discussing insurance options with clients while maintaining accurate records and CRM data.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1994 and currently lead a team of six. Before becoming a State Farm agent, I worked in commercial banking, bringing a strong financial background into the insurance industry. After more than 30 years as an agent, I’m proud of the experience, relationships, and team we’ve built along the way.

Our agency is actively involved in the local community and proudly sponsors a variety of events and organizations throughout the area. Staying connected to the people we serve has always been an important part of our business.

Our agency offers paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We also provide comprehensive training to help team members learn their roles, strengthen their skills, and feel confident serving our customers.

One of the things that truly sets our office apart is experience - our team brings more than 150 years of combined State Farm experience. We’re a highly tenured group that works hard, has fun, and genuinely enjoys being part of a team. I’m looking for someone who values stability and is interested in finding a place where they can build a long-term career. Reliability, motivation, and a genuine desire to take great care of people are especially important to us.

ROLE DESCRIPTION:

Bert Kozlowski - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.