Receptionist - State Farm Agent Team Member

Talentify; Louisville (KY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Simple IRA

License Paid by Agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Troy Coulter - State Farm Agent is seeking a Receptionist to join our team in Louisville, KY. The ideal candidate is highly organized, customer-focused, and eager to learn about insurance while supporting a busy office.

Responsibilities include greeting customers, scheduling, maintaining records, and assisting with sales conversations when appropriate. A positive attitude and strong communication skills are crucial to our collaborative environment.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal abilities.
• Excellent organization and multitasking skills.
• Bilingual Spanish is highly preferred.

Responsibilities

• Greet customers in person and over the phone and direct to team members.
• Manage appointment scheduling and office communications.
• Handle inquiries and maintain customer records.
• Engage with customers to discuss insurance options when appropriate.
• Provide excellent customer service and follow up on needs.
• Assist the team with administrative tasks and projects.

Skills

Customer service

Communication skills

Organizational skills

Sales conversations

Bilingual Spanish

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Simple IRA
• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

*Bilingual Spanish Position*

ABOUT OUR AGENCY:

I’m starting my 18th year as a State Farm agent and have been with the company for more than 24 years. Our team is made up of seven full-time members who are passionate about helping people and creating meaningful relationships with our customers.

We offer health insurance, retirement benefits, and paid time off, along with a work environment that’s both hardworking and supportive. I earned my bachelor’s degree from the University of Kentucky and am actively involved with Water Step, a nonprofit dedicated to providing clean drinking water worldwide.

Our office has a great vibe, with a team ranging in age from early 20s to mid-50s (I’m the "old man" of the group). We stay busy, and we like it that way, but we also make time to celebrate both big wins and small successes. Life is too short to take too many things seriously, and family will always come first here. If you’re looking for a place where you can work hard, grow, have fun, and truly make a difference, this could be the perfect fit for you.

ROLE DESCRIPTION:

Troy Coulter - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish highly preferred.