Receptionist - State Farm Agent Team Member

Troy Coulter - State Farm Agent; Louisville (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License Paid by Agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Troy Coulter - State Farm Agent is seeking a Receptionist to join our Louisville team. This role supports our office by greeting clients, coordinating appointments, and handling inquiries while contributing to a friendly, efficient environment.

The ideal candidate is organized, detail-oriented, and able to engage in sales conversations. Bilingual Spanish is highly preferred, and opportunities for advancement, health insurance, and paid time off are offered.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Bilingual Spanish highly preferred.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Interpersonal skills

Organizational abilities

Multitasking

Sales conversation

Microsoft Office

CRM systems

Bilingual Spanish

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Simple IRA
• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

*Bilingual Spanish Position*

ABOUT OUR AGENCY:

I'm starting my 18th year as a State Farm agent and have been with the company for more than 24 years. Our team is made up of seven full-time members who are passionate about helping people and creating meaningful relationships with our customers.

We offer health insurance, retirement benefits, and paid time off, along with a work environment that's both hardworking and supportive. I earned my bachelor's degree from the University of Kentucky and am actively involved with Water Step, a nonprofit dedicated to providing clean drinking water worldwide.

Our office has a great vibe, with a team ranging in age from early 20s to mid-50s (I'm the "old man" of the group). We stay busy, and we like it that way, but we also make time to celebrate both big wins and small successes. Life is too short to take too many things seriously, and family will always come first here. If you're looking for a place where you can work hard, grow, have fun, and truly make a difference, this could be the perfect fit for you.

ROLE DESCRIPTION:

Troy Coulter - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish highly preferred.