Receptionist - State Farm Agent Team Member

Ed Grist - State Farm Agent; Centralia (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Ed Grist - State Farm Agent is seeking a Receptionist to join our team. You will warmly greet customers in person and over the phone, direct them to the right team members, and help maintain smooth office operations.

The ideal candidate is organized, personable, and comfortable discussing insurance options. You will manage appointments, handle inquiries, and support administrative tasks while contributing to a friendly, client‑focused environment.

Qualifications

• Experience in receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations and basic software.

Responsibilities

• Greet customers in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying opportunities for insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency was established in 1979 and has a long-standing history of serving the community with dedication and care. Over the years, we’ve built a reputation for providing dependable guidance and building lasting relationships with our customers.

Before becoming an agent, I worked as a banker and lender. Through that role, I worked closely with many State Farm customers and gained a strong appreciation for the impact insurance professionals can have in helping people protect what matters most.

For our team, we offer PTO, paid holidays, a Simple IRA, licensing reimbursement, and a strong focus on maintaining a healthy work-life balance. Our culture is friendly, approachable, and relationship-driven.

We’re looking for someone who enjoys connecting with people and brings strong customer service skills to the table. The ideal candidate is social, sincere, and naturally friendly-someone who enjoys helping others and being part of a supportive team environment. If you value building relationships and making a positive impact with customers, this could be a great fit for you.

ROLE DESCRIPTION:

Ed Grist - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.