Receptionist - State Farm Agent Team Member

Brooke Britt - State Farm Agent; Avon Park (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Brooke Britt - State Farm Agent is seeking a motivated Receptionist to join our team. You will greet customers, handle calls, manage appointments, and maintain client records while learning the insurance business and opportunities to grow within the agency.

The ideal candidate is organized, reliable, and enjoys helping people. This role emphasizes friendly service, teamwork, and a proactive approach to supporting sales and client needs.

Qualifications

• Previous experience in a receptionist or customer service role.
• Clear communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team members.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Discuss insurance options with prospective and current customers.
• Provide excellent service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM familiarity

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2024 and currently lead a growing team of five. My State Farm career began right out of college when I became a team member, giving me firsthand experience with the business before eventually stepping into agency ownership. I’m a proud UCF graduate and have been married to my husband for seven years. I’m also a proud boy mom, and my faith plays an important role in how I live, lead, and pursue purpose in both my personal and professional life.

Serving others is a big part of who we are. I’m involved with Women United Central Florida, help support efforts to feed the homeless, and stay actively involved with local schools. You can even find me at our local high school every Friday morning, staying connected and finding ways to make a positive impact.

Our agency offers a Simple IRA retirement plan, a life insurance stipend, licensing reimbursement, and a strong commitment to work-life balance. We also place a major emphasis on both professional and personal development, giving our team opportunities to continually learn, improve, and grow.

Our office is high-energy, upbeat, family-oriented, and full of great vibes. I’m looking for a go-getter who takes initiative, shows up ready and on time, and genuinely cares about people. If you bring positive energy, enjoy helping others, and want to grow with a team that values both performance and purpose, we’d love to meet you.

ROLE DESCRIPTION

Brooke Britt - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.