Receptionist - State Farm Agent Team Member

Jen Davidson - State Farm Agent; Austintown (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jen Davidson - State Farm Agent is seeking a friendly and organized Receptionist to join a close-knit team. You will greet clients, answer calls, schedule appointments, and maintain client records while supporting the insurance office with day-to-day operations.

The ideal candidate has strong communication skills, comfort with sales conversations, and proficiency with basic computer tools. This role offers flexible hours, growth opportunities, and a team-first environment.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM.

Responsibilities

• Greet customers in person and over the phone and direct to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage in conversations to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Communication

Interpersonal skills

Organizational skills

Sales conversations

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency in December 2013 and currently lead a close-knit team of three. Before becoming an agent, I worked as a State Farm team member, giving me firsthand experience in the business before stepping into agency ownership. I'm a proud Penn State graduate and mom to two daughters. Outside of work, I love dogs, traveling, and spending time with my family.

I'm especially passionate about animals and enjoy supporting organizations like Angels for Animals and Healthy Paws. Giving back to causes that are close to my heart is an important part of who I am.

Our agency offers health benefits, unlimited time off, licensing reimbursement, professional development, and regular team-building events. We also prioritize work-life balance with great office hours, a one-hour paid lunch, and an early close at 3:30 p.m. on Fridays. We believe in giving our team the flexibility and support they need to enjoy life outside of work.

Our office is positive, supportive, and truly family-first. We understand that family comes first and believe a happy, well-supported team is essential to creating a great workplace. I'm looking for someone who brings a positive attitude, enjoys working with others, and genuinely wants to contribute to the team's success. If you're looking for a close-knit office where you're treated like family, encouraged to grow, and supported both personally and professionally, we'd love to meet you.

Role description

Jen Davidson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.