Receptionist - State Farm Agent Team Member

Reyna Insurance; Ankeny (IA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Paid time off

Opportunity for advancement

Training & development

Competitive salary

Flexible schedule

Job summary

A community-focused insurance agency in Ankeny, Iowa, is seeking a motivated Receptionist to join their team. The ideal candidate will handle customer greetings, manage appointments, and support the agency with administrative tasks. Strong communication skills, organizational abilities, and previous customer service experience are essential. The agency offers a positive work environment with opportunities for growth in the insurance field, and values a commitment to customer relationships and community involvement.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with customers to identify insurance opportunities.
• Provide excellent customer service and follow up on customers’ needs.
• Support the team with various administrative tasks and projects.

Skills

Strong communication and interpersonal skills

Excellent organizational abilities

Sales engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Receptionist - State Farm Agent Team Member

Full Time, Ankeny, IA

Compensation: $40,000.00 - $50,000.00 per year

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Paid time off
• Opportunity for advancement
• Training & development
• Competitive salary
• Flexible schedule

About Our Agency

Our agency opened in 2020 and is a close-knit team of three focused on building strong relationships and delivering meaningful service to our customers. We have a strong foundation in the business and a customer-first mindset. We stay very active in the community through involvement with the Chamber, local Uptown events, and organizations such as the Animal Rescue League. We offer life insurance, short-term disability, a Simple IRA, licensing paid up front, and a strong focus on work‑life balance. Our office culture is family‑oriented and built around what we call “heart, head, and humor.” We’re passionate about getting to know our customers and helping protect what matters most to them. We’re looking for someone who is outgoing, people‑focused, and a true team player.

Role Description

We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers’ needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.