Receptionist - State Farm Agent Team Member

Carolinaespinoza; Iowa City (IA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A State Farm agency in Iowa City is looking for a Receptionist to manage customer interactions and office communications. The role involves greeting customers, scheduling appointments, and supporting administrative tasks. Ideal candidates should have strong organizational skills and previous customer service experience. The agency offers an array of benefits including competitive salary, flexible schedule, and opportunities for advancement. Become part of a supportive team committed to customer satisfaction.

Qualifications

• Previous experience in a receptionist or customer service role.
• Comfortable with engaging in sales conversations.
• Detail-oriented and committed to a positive workplace.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Support the team with various administrative tasks and projects.

Skills

Communication and interpersonal skills

Organizational abilities

Multitasking abilities

Sales engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Receptionist - State Farm Agent Team Member

Full Time in Iowa City, IA

Compensation: $45,000.00 - $50,000.00 per year

ABOUT OUR AGENCY I opened my State Farm agency in 2007 and currently lead a close-knit team of three. I’ve been with State Farm my entire career, starting in Finance and interning right out of college before eventually pursuing my dream of agency ownership. I’m married with three daughters, and my husband – a third-generation insurance agent – now works alongside me in the business. I’m bilingual and a proud graduate of St. Ambrose University, where I earned both my B.A. in Accounting and my MBA. Outside the office, you’ll usually find me spending time with my family or doting on our toy poodle. I’m passionate about community involvement and proudly sponsor Dream Catchers, an organization that makes a meaningful impact in the lives of others. I offer a variety of perks, including PTO, casual Fridays, cash and quarterly promotions, occasional team lunches, free drinks, and even a full kitchen in the agency. Maintaining a positive, collaborative culture is a top priority for me. I’m looking for go-getters who are self-driven, team-oriented, and eager to contribute to a supportive environment where everyone helps each other succeed.

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

Carolina Espinoza – State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist – State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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