Receptionist - State Farm Agent Team Member

Katie Tobias - State Farm Agent; Alma (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Katie Tobias - State Farm Agent is seeking a reception and client-service oriented individual to join the team. The role focuses on greeting clients, managing schedules, and handling inquiries with accuracy and empathy.

The ideal candidate is organized, detail-oriented, and eager to learn the insurance industry while delivering outstanding service in a fast-paced office environment.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations with customers.

Responsibilities

• Greet customers in person and on the phone and direct them to the right team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospects and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2016 and currently lead a team of three. Before becoming a State Farm agent, I worked as a teacher and later in college recruiting. Those experiences strengthened my passion for helping others and building meaningful relationships. I'm also a third-generation State Farm agent and a graduate of Eastern Michigan University.

Serving the community is one of my greatest passions. I'm a Community Cabinet Ambassador, support the Community Cabinet Food Pantry, serve on the Child Advocacy Board, and am involved with both the Alma Action Committee and the Downtown Development Committee. I love giving back to the community that has supported my agency.

Our agency offers health benefits, licensing reimbursement, professional development and coaching, performance bonuses, commission opportunities, growth opportunities, and a strong commitment to work-life balance. We believe in helping our team members build rewarding, long-term careers.

Our culture is family-oriented and built on honesty and integrity. I'm looking for someone who brings positive energy, thinks critically, is dependable, and is passionate about providing outstanding customer service. If you're looking for a supportive team where you can grow and make an impact, we'd love to meet you.

Role Description

Katie Tobias - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.