Receptionist - State Farm Agent Team Member

Kathy Dierkes - State Farm Agent; Illinois; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kathy Dierkes - State Farm Agent in Illinois is seeking a Receptionist - State Farm Agent Team Member. This role emphasizes excellent customer service, organizational skills, and teamwork within a supportive environment. The ideal candidate is detail-oriented and enjoys playing a key role in enhancing the customer experience.

Join a team dedicated to personal relationships and community involvement, thriving in an office culture that prioritizes work-life balance and service excellence. If you want to grow within the insurance industry, this position offers that opportunity.

Qualifications

• Previous experience in a receptionist or customer service role.
• Highly organized and detail-oriented.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Provide excellent customer service and follow up on customer needs.

Skills

Communication and interpersonal skills

Organizational abilities

Multitasking abilities

Engaging in sales conversations

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 1986, continuing a long family legacy with State Farm. My dad was an agent for 30 years before me, and our family has been part of this community since 1954. Today, our office includes two team members, and we take pride in providing personal, relationship-focused service to the people we serve.

We’re a group of dog lovers who enjoy a friendly, welcoming office environment. Community involvement is very important to us, and we’ve spent many years supporting local businesses and organizations. Being part of the town and giving back is a big part of who we are.

For our team, we offer a strong focus on work-life balance and a supportive environment where people can do their best work while still enjoying life outside the office.

Our culture is extremely customer-focused and built around teamwork. We’re looking for someone who works well with others, takes pride in helping customers, and can also stay organized and productive on their own. If you value a close-knit team and a service-driven environment, this could be a great place to grow your career.

Role Description

Kathy Dierkes - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.