RECEPTIONIST-SGMG

Southwest General; Middleburg Heights (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

Southwest General in Middleburg Heights, OH is seeking a receptionist to support front desk operations. The role emphasizes public contact, phone and in-person interactions with patients and families, scheduling appointments, typing, and charting while maintaining confidentiality.

The ideal candidate will have a high school diploma, basic PC skills, and at least one year of clerical experience; typing 30 wpm and familiarity with billing/coding like ICD-9/CPT are preferred.

Qualifications

• High school diploma or equivalent required; medical terminology knowledge preferred.
• Six months to one year clerical experience preferred; typing speed of at least 30 wpm.
• Basic computer literacy required; filing systems knowledge preferred; ICD-9/CPT coding familiarity a plus.

Responsibilities

• Schedule appointments and coordinate front desk activities.
• Greet patients and family members; manage telephone and in-person inquiries.
• Perform typing, filing, charting, and routine clerical tasks.
• Maintain confidentiality and support billing and organizational processes.

Skills

Typing 30 wpm

Customer relations

Communication skills

Strong organizational skills

Education

High school diploma or equivalent

Job description

• Job Category Clerical/Administrative Support

The receptionist performs a variety of clerical skills. The position is heavily oriented towards public contact in terms of telephone and in person interactions with patients and family members. Duties include scheduling appointments, typing, customer relations, filing and miscellaneous charting activities. Confidentiality must be maintained at all times. The receptionist position focus is telephone scheduling and patient phone calls, front desk operations or a combination of both.

MINIMUM QUALIFICATIONS

Education:

High school graduate or equivalent and medical terminology knowledge preferred.

Required length and type of experience:

Six months prior experience in physician or hospital setting preferred, one year clerical experience is necessary and should include typing a minimum of 30 wpm and basic knowledge of personal computer. Filing system knowledge is also required. Strong organizational skills in billing and familiarity with ICD-9 and CPT coding preferred. Communication skills with the general public in person and on the telephone are required.

Required licensure, certification or registry: