Med Receptionist/Float (MGM)

Beacon Health System; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Beacon Health System in Kalamazoo, MI seeks a friendly medical receptionist/clerical staff to greet patients, manage check-in, answer calls, schedule appointments and coordinate with clinical staff.

You will enter patient data into the practice management system, collect payments, verify insurance information, and support a team under supervision. Some travel to multiple practices as needed.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 17 years of age.
• At least 1 year of related office experience; medical terminology and coding preferred.
• Spanish language ability desired.

Responsibilities

• Greet patients and visitors professionally and assist as needed.
• Answer the telephone and relay messages accurately to clinical staff.
• Schedule patients with providers and manage rotation of appointments.
• Capture demographic and insurance data in the practice management system.
• Verify insurance information at visits and update patient accounts.
• Enter charges and post services performed by providers.
• Enter prescription refills into the EMR and route for clinical approval.
• Schedule tests, procedures, and surgeries for patients.
• Provide prep instructions for procedures/tests and follow up with written guidance.
• Obtain insurance pre-certifications and manage EMR flow sheets.
• Paging physicians and communicating call status and imaging assignments.
• Perform clerical tasks: faxes, copying, typing memos; order office supplies.
• Open and sort mail daily.

Job description

Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. Is responsible for performing a variety of duties in a float capacity including traveling to multiple physician practices as needed/scheduled.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs various reception and clerical duties in accordance with established policies and procedures by:

• Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patients in for their appointments.
• Answering the telephone and taking and relaying messages to clinical staff accurately.
• Scheduling patients with physician providers and maintaining appointments with physician(s) rotation.
• Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system.
• Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed.
• Maintaining patient records, entering charges and posting services performed by the provider.
• Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval.
• Scheduling medical testing, procedures, ancillary services and surgeries for patients.
• Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate.
• Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person.
• Paging physician when necessary and sending information regarding call status and imaging assignments daily.
• When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly, and monitors are sent to patients.
• Performing clerical duties including faxing, copying, typing notes and memos.
• Ordering office supplies and maintaining adequate inventory of supplies.
• Opening and sorting mail daily.

Performs Basic Patient Care Duties By

• Assisting the physician if necessary.
• Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Participating in committees as requested.
• Enhancing professional growth and development through in-service meetings and educational programs as approved.
• Completing other job-related duties and projects as assigned.

Organizational Responsibilities

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred.
• Must be a minimum of 17 years of age.
• A minimum of one-year related office experience, with medical terminology and coding experience, is preferred.
• The ability to speak and write Spanish is desired.

Knowledge & Skills

• Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image.
• Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts.
• Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner.
• Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians.
• Requires analytical skills necessary to solve patient problems and interpret data.

Working Conditions

• Works in a medical office environment.
• Flexible work hours.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.